Questions to Ask Before Choosing a Home Care Agency

Choosing a home care agency is one of the most important decisions you’ll make for a loved one. The right agency can provide compassionate support, promote independence, and give your family peace of mind.

Before making your decision, ask these important questions:

1. Is the agency licensed, insured, and experienced?

Choose an agency that follows Indiana regulations, carries appropriate insurance, and has experienced caregivers who are committed to providing high-quality care.

2. What services do you provide?

Every individual has unique needs. Ask if the agency offers services such as:

• Personal care

• Companion care

• Dementia and Alzheimer’s support

• Respite care

• Homemaker services

• Transportation assistance

3. How are caregivers screened and trained?

Find out whether caregivers undergo background checks, reference checks, and ongoing training. A quality agency invests in its team to ensure clients receive safe, compassionate care.

4. How are care plans created?

A good home care agency develops a personalized care plan based on the client’s needs, preferences, and goals—and updates it as those needs change.

5. Who do I contact if I have questions or concerns?

Ask if there is a dedicated care coordinator or office staff available to answer questions, make schedule changes, or respond to concerns promptly.

6. What payment options do you accept?

Understanding payment options is essential. Ask whether the agency accepts:

• Private Pay

• Long-Term Care Insurance

• Indiana Medicaid Waiver programs

• CHOICE Program

• GUIDE Program

• OWCP (Workers’ Compensation)

7. How do you ensure quality of care?

A reputable agency regularly checks in with clients, monitors caregiver performance, and welcomes feedback to ensure excellent service.

Why Families Choose Lifting Hearts Home Care

At Lifting Hearts Home Care, we believe every client deserves compassionate, dependable, and personalized care. Our caregivers are carefully selected, trained, and committed to helping individuals remain safe, comfortable, and independent in their own homes.

Whether you need a few hours of assistance each week or more comprehensive daily support, we’re here to help you find the right care solution.

Ready to Learn More?

If you’re exploring home care options for yourself or a loved one, we’d love to answer your questions and discuss how we can help.

Lifting Hearts Home Care

3811 Vanguard Dr.

Fort Wayne, IN 46809

Phone: (260) 267-7111

Website: www.liftinghearts.live

Compassionate care that lifts hearts, supports families, and promotes independence at home.